Points and Rewards for WooCommerce – LoyaltyX (Referral, Gamification & Loyalty Program)

FAQ

How do customers earn loyalty points in my WooCommerce store?

In the free version, customers earn points automatically on every qualifying purchase. You set the conversion rate from the admin panel: for example, 10 points per $1 spent. Points are awarded when an order reaches the status or statuses you configure, typically processing or completed. The customer’s balance updates in their My Account dashboard immediately.

The Pro version adds additional earning triggers: account registration, product reviews, daily logins, birthdays, referrals, specific product and category rules, and user-role-based earning rates.

Can customers redeem points at checkout?

Yes. The free version adds a redemption option to both the cart page and the checkout page. Customers see their available balance and can choose how many points to redeem. The plugin generates a discount coupon code automatically and applies it to the order. You control the minimum and maximum redemption limits, and partial redemption is fully supported.

Is LoyaltyX compatible with WooCommerce HPOS?

Yes. LoyaltyX has declared full compatibility with WooCommerce High-Performance Order Storage. The plugin has been tested with HPOS enabled on standard and block-based checkout configurations. There’s no additional configuration needed on your end.

Does this plugin work with the WooCommerce block checkout?

Yes. The plugin is compatible with the WooCommerce block-based checkout. Points earning messages and redemption options display correctly in the block checkout environment.

Can I rename “Points” to something else?

Yes. From the Configuration panel you can set a singular and plural label for your points currency. Common choices are Stars, Credits, Coins, Tokens, or any custom name that fits your brand. The new label appears everywhere: on product pages, cart, checkout, the My Account dashboard, and email notifications.

What happens to points when an order is refunded?

Points earned on a refunded or cancelled order are automatically revoked. You configure which order statuses trigger revocation from the admin panel. The point adjustment appears in the customer’s transaction log with the reason noted.

Do points expire?

Points expiration is a Pro feature. In Pro you set an expiration period based on days of customer inactivity. Customers receive a reminder email before their points expire, and a second confirmation email when the expiration occurs.

How do I display the customer’s points balance outside of My Account?

Use the [ddwcpr_available_points_value] shortcode to show the current user’s point balance anywhere on your site: sidebars, page builders, custom templates, or any widget area. Use [ddwcpr_points_dashboard] to display the full rewards dashboard, including transaction history and earning rules, anywhere on your site.

Is this plugin compatible with multilingual setups?

Yes. LoyaltyX ships with a .pot translation file. It’s compatible with WPML, Polylang, and Loco Translate. All customer-facing strings, including earning messages, redemption notices, email content, dashboard labels, and point names, are fully translatable.

Does this plugin slow down my store?

No. The plugin uses optimized database queries and runs on a well-structured schema with three dedicated tables for points logs, earning rules, and redemption rules. Ajax is used for real-time balance and redemption updates so the overall page load is not affected. HPOS compatibility also means order-related queries stay fast as your order volume grows.

Can I import existing points from another WooCommerce loyalty plugin?

Yes, it includes a CSV import tool that lets you upload customer user IDs and corresponding point balances. This allows you to migrate from another loyalty plugin without losing your customer’s accumulated history.

What’s the difference between the free and Pro versions?

The free version covers purchase-based earning, cart and checkout redemption, the customer dashboard, admin management, and all compatibility features. That’s enough to run a solid entry-level loyalty program at no cost.

Pro adds advanced earning rules (referrals, reviews, signups, birthdays, daily logins), loyalty tiers with multiplier rates, points expiration with automated reminders, additional redemption types (free shipping, free products, BOGO, bundles), advanced analytics, bulk operations, and CSV import/export.

See the full breakdown at devdiggers.com/knowledge-base/loyaltyx-free-vs-pro/

Is there a demo I can try before installing?

Yes. A live demo of the free version is available at demo.devdiggers.com/woocommerce-loyaltyx-free/ and the Pro version demo is at demo.devdiggers.com/woocommerce-loyaltyx/.

Does the plugin require a developer to set up?

No. All configuration is handled through an admin panel with labeled fields. There’s no code editing required for the standard setup. Developers who want to extend the plugin will find action hooks and filters throughout the codebase.

Where can I get support if something isn’t working?

Use the support forum here on WordPress.org for free version questions. The documentation at devdiggers.com/knowledge-base/woocommerce-points-and-rewards/ covers all configuration options with step-by-step guides. Pro license holders have access to direct support from the DevDiggers team.