WP Freshdesk

Description

With WP Freshdesk you can easily connect your WordPress site with your Freshdesk account. For all the WordPress users, it fetches their tickets from Freshdesk and displays them in a beautiful list with just simple shortcodes.

It also provides Single Sign-On to be configured between WordPress and Freshdesk, so that once the user is logged in to WordPress site, they don’t have to re-login on Freshdesk to view their tickets.

We would appreciate all kind of contributions on GitHub with issues / PR here, Visit Github Repo

Installation

The Good Way

  1. In your WordPress Admin, go to the Add New Plugins page
  2. Search for: WP Freshdesk
  3. WP Freshdesk should be the first result. Click the Install link.

The Old Way

  1. Upload the plugin to the /wp-content/plugins/ directory
  2. Activate the plugin through the ‘Plugins’ menu in WordPress

The Living-On-The-Edge Way

(Please don’t do this in production, you will almost certainly break something!)

  1. Check out the current development version from https://github.com/brainstormforce/wp-freshdesk/tree/master

Reviews

Ogwomunaana (Muwakanya) 3, 2019
wp fresdesk looks promising, but in my opinion it's a beta version. Not for production sites. Firstly did I install wp fresdesk successfully. I was able to connect my wp dashboard widget to the fresdesk helpdesk. The integration of wp fresdesk could be pimped up, since styling options were not available, but the shortcodes appeared working well in my admin area. After testing further my wp network had some conflicts. I noticed conflicts with the wp customizer who was not loading. Later on I disabled wp fresdesk, and that opperation locked me out of my admin panel, since wp freshdesk was causing a conflict with the wp-admin login page. Only when I forcefully removed wp freshdesk from the wp admin area, all was accessable again. I hope development and testing will be improved. No updates in the time of writing in 5 months.
Ogwekkumi (Mukulukusa) 31, 2016
In the past I gave a negative review, but I'm editing my review and adding a couple of stars now because one of the developers was quite helpful in her response. I hope when they update this plugin they'll add some screenshots and make it clearer that it only provides clickable links to user tickets, and that tickets aren't editable in the back-end. I see that they're working on a pro version that will allow this, so I'll watch out for that in the future.
Read all 2 reviews

Contributors & Developers

“WP Freshdesk” is open source software. The following people have contributed to this plugin.

Contributors

Translate “WP Freshdesk” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

1.0.3

  • Fixed: Ticket updated time showing wrong value.
  • Fixed: Redirection issue.
  • Improved: Replaced Curl call with WP_REMOTE_GET

1.0.2

  • Fixed: SSO functionality as per the updated API.
  • Fixed: Create new ticket shortcode echos on wrong position.
  • Improved: Updated Regex for FreshDesk URL.

1.0.1

  • Fixed: Load the plugin’s assets only on the required pages

1.0

  • Initial Release